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Return policy

If you're not perfectly satisfied, you may request a return for your item(s) within 14 days via a courier. Please have your tracking number ready when you contact us for a refund. We will process a money refund as soon as we receive the items back at the Studio.

*Please note: Under-pants and bodysuits are non-refundable.

All returns should be sent back in the original packaging provided. You will be notified by email once your return has been received and processed.

If you need any assistance please contact us on 8 903 262 58 87 or email info@vakproject.com.

Delivery

VAKPROJECT delivers across Russian Federation. We offer 3 delivery options:

- Delivery within Moscow by courier (1-3 business days) - payed when checking out.
- Delivery to Moscow Oblast with CDEK Delivery (1-3 business days) - payed upon arrival.
- Shipping to other regions or towns in Russia with CDEK Delivery (2-5 business days) - payed upon arrival.

If you need us to ship abroad, please contact our Customer Care: info@vakproject.com
Delivery times are provided as guidelines only. Kindly note that deliveries to rural addresses can be delayed.

Please choose your preferred delivery method in a drop-down menu. Once you have completed your purchase, we will send you an email with all the relevant information about your delivery, ie cost and time guidelines.

Terms and conditions

1. Use of the Website
Welcome to VAKPROJECT Website. By accessing this website you agree to these terms and conditions.

VAKPROJECT.COM is an online service provided for your personal use.

Company name: ИП Казбекова Елизавета Алановна
Company number: ИНН 770373311010
ОГРНИП 314774620400630

2. Placing an Order
You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Purchase Now button at the end of the online order process.
Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card.
We may not accept your order if an item you have ordered is out of stock.

VAKPROJECT allows orders to be processed online, powered by Tinkoff Bank, using a valid VISA, MasterCard, credit or debit card. Your credit card company may undertake an additional security check to confirm it is you making the order.

3. Returns and cancellationCustomer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund.

4. If you require any information regarding your order(s) please contact us on:
00(+) 7903 262 5887 or email info@vakproject.com

Payment

You can pay for your order by credit card when placing an order; cash upon receipt of the order in our office: Moscow, metro Kropotkinskaya, Kolymazhny lane, 10.
• Delivery is carried out in Moscow within the Moscow Ring Road. Delivery cost - 400 rubles.
• If you want to arrange delivery to other cities of Russia, please indicate this
in the comments and our managers will contact you to agree on delivery options.

* Important information

• Pre-fitting is only available if you select the cash on delivery option. This method of payment involves coming to our office by prior agreement with our manager of a convenient day and time.
• You can cancel the order at any time by calling 89032625887.
If your order has already been submitted for delivery, the delivery cost will not be reimbursed.
A canceled order cannot be restored. If all the goods you need are in stock, you can place your order again.

Payment and delivery terms

Questions about the delivery of your order can be asked by mail info@vakproject.com or by phone 89032625887.

Pickup is available in Moscow from our office at:
Moscow, metro Kropotkinskaya, Kolymazhny lane, 10

MOSCOW WITHIN THE MKAD
• Express delivery
• Cost: 400 rubles.
• With the ability to pay for the order on the website by card
• Without the possibility of trying on, without the possibility of partial redemption
• When placing an order before 15:00, delivery is carried out the next business day
• When placing an order after 15:00, delivery in one working day
• Orders placed on weekends will be delivered on MONDAY / TUESDAY
• It is possible to choose a convenient time interval, in agreement with our manager.

RUSSIA (EXCEPT MOSCOW)
• Courier delivery CDEK
• Delivery cost 500 rubles.
• Only prepaid
• Without the possibility of trying on, without the possibility of partial redemption
• Delivery from 1 to 3 working days (depending on the region)
• Orders placed on weekends will ship on TUESDAY.

FOREIGN COUNTRIES
• Courier delivery EMS Post
• Delivery cost is 2500 rubles
• Only prepaid.
• Without the possibility of trying on; no possibility of partial redemption
• Delivery from 5 to 10 working days (depending on the country)
• Orders placed on weekends will be shipped on TUESDAY

* Please Note: It is a policy of some countries that the recipient of the item must pay import duties