RETURN POLICY
We strive to ensure that you are completely satisfied with your purchases from us. However, if the product does not meet your expectations for any reason, you can return it within 14 days of receiving it. The return process is simple and convenient:
  1. Initiating a Return: Contact our customer support by phone at +7 903 262 58 87 or by email at hi@vakproject.com. To expedite the process, please have your tracking number ready.
  2. Preparing the Product: Ensure that the product is returned in its original packaging with all tags and seals intact.
  3. Shipping: Arrange for the product to be sent back via courier. The return address will be provided when you initiate the return request.

Please note: Underwear, hosiery, and jumpsuits cannot be returned or exchanged.

Return Processing
Once we receive the returned product at our studio, we will inspect its condition and send you a notification via email. A refund will be issued promptly.
Return Conditions
  • The product must be in its original condition, unworn and undamaged.
  • All original tags and seals must be intact.
  • Returns are only accepted in the original packaging.

Additional Information
  • Refunds will be issued using the same method as the original payment.
  • The processing time for the return and refund may take up to 10 business days, depending on your bank.
  • We reserve the right to refuse a return if the product does not meet the specified conditions.

If you have any additional questions or need assistance, please do not hesitate to contact us. We are always ready to help!

Your satisfaction is our priority.
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